![]() Any alterations will void the purchaser’s warranty and disqualify a refund of any amount. Your rooftop tent must be unused and brand new with all of its original packaging, hardware, and accessories. Once the tent has arrived at the warehouse, Antidote will promptly examine the item and all its components within 7-10 days. If the tent was delivered to your location and you are unable to drop it off at the warehouse in Orange County, CA an Antidote representative may be able to pick up the tent for a delivery fee of $100-$250 each way. Whether you purchased in-store or opted for delivery, it is the purchaser’s responsibility to get the tent back into the Antidote Outdoors headquarters safely and in new condition. These circumstances are as follows but not limited to: The warranty’s lifetime starts at the time of purchase from an original Antidote Outdoors dealer.Īntidote Outdoors will allow you to return your tent under certain circumstances. You may also have other rights which vary based on country or state. If damages are clearly made by a defective product, it must be proven that the defect was new at the time of the incident and the user(s) had inadequate time to have it repaired or replaced. Antidote Outdoors is not responsible for a loss in profits, sales, or any consequential, direct or indirect, exemplary, incidental, or punitive damages that were not clearly caused by a defective item. This warranty does not cover damage done by inebriated users or those unfit to use Antidote Outdoor’s items properly and as intended.Īntidote Outdoors’ sole liability to any original purchaser is limited to the remedy previously set forth as stated above. Any damage to a purchaser’s property or any others’ property is excluded from this warranty. Note that this warranty does not cover damages or defects caused through shipping and/or delivery of the product to Antidote Outdoors.ĭisclaimer of Liability: Only the original purchaser has exclusivity of the issuance of a refund, exchange, repair, or replacement (as determined by Antidote Outdoors) under this warranty. The purchaser must provide a detailed statement of the defect and how it came about before returning items for a warranty claim. The original purchaser must be responsible for mailing or delivering the item(s) to Antidote Outdoors as well as provide proof of purchase in the form of an invoice or receipt. In the event that a product needs to be returned due to unsolvable defects, an Antidote Outdoor representative will provide any additional mailing instructions to the original purchaser. ![]() If Antidote Outdoors is unavailable to fix the purchased product, the original purchaser should use this warranty form. In the event that a product is defective, the purchaser must contact and return the product with the original proof of purchase to the Antidote Outdoors headquarters in Southern California, or submit to costs of shipping and handling, within the specified warranty period. This warranty is voided if defects are caused by conditions beyond the control of Antidote Outdoor, including but not limited to, improper use and/or assembly, overloading beyond the recommended capacity, negligence to adhere to guidelines made available to the purchaser. This warranty does not cover defects caused by normal wear and tear, abrasions, mishaps, modifications, or the modification(s) itself, or any damages or defect caused by the purchaser or any third party in an attempt to fix a defect. Under no circumstance does this Antidote Outdoors warranty cover any damage to non-Antidote Outdoors products used in conjunction with Antidote Outdoors’ products. If it is not possible to cure the defects covered by this warranty, Antidote Outdoors will either replace the product, return a refund of the original purchase price, or exchange for credit towards any Antidote Outdoor tent of equal or lesser value. ![]() Subjected to the limits and exclusions within this warranty, Antidote will restore defective materials or workmanship by making the needed repairs within 45 days of arriving at the workshop in Southern California, free of labor and parts. This warranty is forfeited if the product’s original owner fails to present these Terms of Warranty and the original receipt when requesting services for repair from Antidote Outdoors, under the terms provided herein. With the Antidote Guarantee, Antidote will warranty any Antidote Outdoors branded tents and their accessories during the specified time frame of its listed warranty period. With top-of-the-line materials, cutting-edge production technologies, and a highly qualified team, we guarantee complete satisfaction. We ensure the selection of products manufactured by Antidote Outdoors is not only of the highest quality but also available in a variety of options to ensure you find exactly what you’re looking for.
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